1. Introduction

By utilizing the services offered by Jackys Electronics L.L.C through jackyselectronics.com, you acknowledge and agree to the terms and conditions outlined below.

All products, services, and information presented on jackyselectronics.com are considered an "invitation to offer." When you place an order for purchase, it constitutes your "offer," which is subject to the terms and conditions specified here. Jackyselectronics.com reserves the right to accept or reject your offer. If you have provided a valid email address, we will promptly notify you via email to confirm the receipt of your order. Subsequently, we will send another email to confirm the details and process the order. Our acceptance of your order is finalized upon the dispatch of the ordered product(s). Any action or inaction by Jacky's Electronics before the actual dispatch does not constitute acceptance of your offer.

Only individuals who can enter into a legally binding contract are eligible to make purchases through the website. If you are a minor (under 18 years of age), you may use the website for purchases only under the supervision of your parent or guardian.

By accessing the website, you, the user, agree, understand, and acknowledge that the platform serves as an online portal enabling you to access information and purchase products at the listed prices from any location. Your use, access, and any purchases made through the website signify and constitute your acceptance of the following terms and conditions. If you do not agree with these terms and conditions, please exit the website.

Please note that we reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of the website or ordering of products through the website will be governed by the policies and conditions in effect at the time of use or purchase.

2. Pricing Details

While Jackyselectronics.com endeavors to present accurate product and pricing information, occasional pricing or typographical errors may occur. The price of a product is not confirmed until you place an order, and Jackyselectronics.com reserves the right, at its sole discretion, to refuse or cancel orders for products listed at an incorrect price or with incorrect information due to pricing or product information errors, unless the product has already been dispatched. If an item is inaccurately priced, Jackyselectronics.com may, at its discretion, contact you for instructions or cancel your order and notify you accordingly.

Unless the product has been dispatched, your offer is not deemed accepted, and Jackyselectronics.com has the right to adjust the product's price, contact you for further instructions via the email address provided during registration, or cancel the order and inform you of the cancellation. Upon acceptance of your order, Jackyselectronics.com will debit your credit card account and notify you via email that the payment has been processed. Payment may be processed before product dispatch. If an order is cancelled after payment processing, the amount will be refunded to your credit card account. No cash disbursements will be made under any circumstances.

We aim to offer competitive prices on jackyselectronics.com and in all our Jacky’s Electronics L.L.C stores. However, online prices may occasionally differ from in-store prices as part of our commitment to providing the lowest prices in your geographic region. Prices and availability are subject to change without prior notice.

Product prices do not include the cost of standard packing and are exclusive of all taxes and duties. You are responsible for payment of all charges associated with your product purchase, agreeing to bear all applicable taxes/VAT levied on the transaction.

3. Shipping Information

Your order will be delivered within 2 – 5 business days within the UAE. For items such as refrigerators, televisions sized 50” and above, washing machines, and other major appliances, delivered by the supplier, the delivery timeframe is extended to 5-7 business days. Deliveries outside city limits may incur additional charges based on product categories. To check non-serviceable and remote areas, click here.

Product deliveries are facilitated by Jacky's or third-party courier/logistic service providers on all days except Sundays and national holidays. For details on shipment charges, please contact us at [email protected]. Our responsibility for the sold product(s) ceases, and the risk transfers to you upon delivery or to the third-party courier/logistic service providers. Consequently, any expenses, damages, or losses during transportation are at our risk.

The delivery time for standard orders is 5 to 7 working days, while outside delivery locations may take 7 to 10 working days.

Shipping Costs Determination Factors:

The shipping costs are calculated based on a combination of the following factors:

Weight and Dimensions: The overall size and weight of the package play a significant role in determining the shipping cost.

Shipment Method: The chosen method of shipment, whether it's Ground, Air, Ship, Rail, etc., influences the shipping expenses.

Origin Location: The place from which the shipment originates, including the city, state, or country, impacts the overall shipping cost.

Destination Location: The location to which the shipment is sent, commonly referred to as the destination country, is a crucial factor in calculating shipping expenses.

Shipping costs can be notably higher for international destinations. In addition to the base shipping cost, buyers often incur additional expenses such as duties, taxes, and customs clearance fees. International rates may or may not cover services like pickup and door-to-door delivery with customs clearance. Depending on their international locations, buyers might also be subject to an "extended area surcharge."

4. Orders & Cancellations

When you place an order through the Website, it is considered an offer to purchase the specified product(s) from jackyselectronics.com ("Order"). Upon receiving the Order, the Website will automatically generate an email confirming its receipt. This confirmation email serves as an acknowledgment of receiving your order and does not constitute acceptance by Jackyselectronics.com.

Availability information for products on the Website is listed by Jackyselectronics.com. Please be aware that stock situations are dynamic, and if any product(s) you ordered is/are out of stock for any reason, you will be notified by Jacky’s Electronics via email or phone. An estimated availability date will be provided in such cases. Jacky's Electronics will confirm its acceptance of the Order by email or phone, indicating the dispatch of the product(s) to the specified address on your Order ("Acceptance Email"). Your Order is considered accepted upon your receipt of the Acceptance Email; otherwise, the order will be canceled.

You have the right to cancel your Order at any time before receiving the Acceptance Email without incurring any liability. Cancellation after receiving the Acceptance Email may be subject to reimbursement of certain charges ("Cancellation Charges") to cover incurred expenses, including shipment charges, by Jackys Electronics.

Note that there are instances where Jacky’s Electronics may be unable to accept and must cancel certain orders. Jacky’s Electronics reserves the right, at our discretion, to refuse or cancel orders for various reasons, such as limitations on quantities available for purchase, inaccuracies in product or pricing information, concerns raised by our credit and fraud avoidance department, and instances of customer account manipulation for multiple orders. Additional verifications or information may be required before accepting an order, and Jacky’s Electronics will contact you if any part of your order is cancelled or if additional information is needed. If your credit card has been charged and the order is cancelled, the amount will be refunded to your card account. No cash disbursements will be made under any circumstances.

To ensure a high-quality customer experience, Jacky’s conducts a quality check on dispatched orders. If any faults are found in the product(s) in your order, Jacky’s Electronics reserves the right to partially or fully cancel the order, with notification provided to you in such cases.

5. Privacy Policy & Protection of Your Data

By using jackyselectronics.com services, you confirm that the credit card details provided for transactions are accurate and lawfully owned by you. You agree not to use credit cards that are not in your possession. Jacky's Electronics requires correct and valid credit card details, and this information will not be shared with third parties unless necessary for fraud verification or required by law, regulation, or court order. Jacky's Electronics is not responsible for credit card fraud, and the onus to prove otherwise lies exclusively with you.

When users are registered on Jacky's Electronics, information is collected to provide various products and services. This information (referred to as "Information") is stored confidentially in our database, adhering to strict security and confidentiality standards. Only authorized employees, trained in proper customer information handling, have access to this Information.

Upon registration or purchase on jackyselectronics.com, the collected information includes:
-Name and contact details.
-Transaction history.
-Communications record.
-Profile information: age, gender.
Jacky's Electronics may send regular newsletters via email with updates on orders, deliveries, statuses, or promotional offers, based on your acceptance. If you wish to correct, update, or delete stored Information, stop receiving marketing materials, emails, or newsletters, or if you have questions about our privacy policies, you can unsubscribe or contact us. Opt-out options are available through the 'Manage My Account' section in 'My Account' on jackyselectronics.com.

It's important to note that Jacky’s Electronics is not responsible for the collection, disclosure, and use of personal information on third-party websites linked to or from jackyselectronics.com. Your interaction with such linked websites and provision of personal information to them is entirely at your own risk. Jacky's Electronics reserves the right to recover costs, collection charges, and legal fees from individuals engaging in fraudulent use of the site. Legal proceedings may be initiated against such individuals for fraudulent use or any other unlawful acts in breach of the terms and conditions.

6. Information Collection and Usage

When you visit the Site or communicate with Jacky’s Electronics via email, you are engaging in electronic communication, and by doing so, you consent to receive communications from us electronically. Jacky’s will communicate with you through email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications provided to you electronically meet any legal requirement for written communication.

At Jackys Electronics, we believe in transparency about the information we collect when you visit our website. Jacky’s Electronics highly values our relationship with you and the data you share with us, and we are dedicated to maintaining the utmost confidentiality of this information.

For jackyselectronics.com visitors, our web server occasionally recognizes and stores your computer's IP address as a support feature to ensure customer identity. Your computer automatically provides this information each time you log on, unless blocking technology is activated. Jacky’s may also combine your IP address with other information you provide, such as your email address, when you send us an email, complete a registration, answer a survey, fulfil an order, or sign up for a site newsletter. In all cases, the final price listed on the website is conclusive.

We intend to use the collected information for the following purposes:

1.Fulfilling our obligations under any sale and purchase contract or other contracts between you and our company.
2.Generating reports on trends in website usage and fulfilling the purpose of your interaction with the website.
3.Providing information to employees, contractors, and affiliates who need it to process information on our behalf or offer services available on the website, with an agreement not to disclose it to others.
4.Rendering services related to our business, such as warranty or after-sales services.
5.Sharing the latest product information and related updates.
6.Seeking your opinions regarding our products and services.
7.If you object to the transfer or use of your information as described above, please refrain from using the website.

7. Your Agreement and Confirmation

You agree and confirm the following terms:

1.Jacky’s Electronics will not bear the cost for redelivery in case of a mistake from the customer (e.g., wrong name or address).

2.You will use the services provided by Jacky's Electronics, its affiliates, consultants, and contracted companies for lawful purposes only, and you will comply with all applicable laws and regulations while using and transacting on the Site.

3.You will provide authentic and accurate information whenever requested. Jacky's Electronics reserves the right to confirm and validate the information provided by you at any time. If your details are found to be untrue, Jacky's Electronics has the discretion to reject your registration and prohibit you from using the services without prior notice.

4.You acknowledge that you are accessing the services and transacting on this Site at your sole risk, using your best judgment before entering into any transactions.

5.The delivery address provided for the ordered product will be correct and proper in all respects.

6.Before placing an order, you will carefully check the product description. By placing an order, you agree to be bound by the conditions of sale included in the item’s description.

Additionally, you may not use the Site for the following purposes:

  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Transmitting material that encourages conduct constituting a criminal offense, resulting in civil liability, or breaching any relevant laws, regulations, or codes of practice.
  • Gaining unauthorized access to other computer systems.
  • Interfering with any other person’s use or enjoyment of the Site.
  • Breaching any applicable laws.
  • Interfering or disrupting networks or websites connected to the Site.
  • Making, transmitting, or storing electronic copies of materials protected by copyright without the permission of the owner.

8. Product Visuals

Jacky’s Electronics has taken great care to present the colors of our products on the Site as accurately as possible. However, the actual colors you observe may depend on your monitor, and therefore, Jacky’s cannot guarantee the precise accuracy of your monitor’s display. It is essential to recognize that the actual pictures, colors, dimensions, and other attributes may not perfectly replicate those of the original product. The images presented here are for illustrative purposes only and are subject to change without prior notice.

The images serve as illustrations, and in the event of a discrepancy between the image and the actual product, the customer will receive the product as described rather than as shown in the image. Prices are periodically updated in bulk, and if an incorrect price is displayed on the website, we reserve the right to rectify the error. Errors may occur during the acquisition of information from the internet, and certain products may have varied features in different regions. It is the customer's responsibility to verify product features and specifications before making a purchase.

Please be aware that items marked as “On Demand” will be ordered upon your request after payment. This does not guarantee stock availability within our supplier, and we will make every effort to provide the item to you as promptly as possible.

9. Amendment of Terms & Conditions of Service

Jacky's Electronics reserves the right to modify the Terms & Conditions of Use for the site at any time without prior notification to you. The latest version of the User Agreement is always accessible on jackyselectronics.com. It is advisable to regularly review the Terms & Conditions on jackyselectronics.com. If the revised Terms & Conditions are not acceptable to you, it is recommended that you discontinue using the service. However, if you choose to continue using the service, you will be considered to have agreed to accept and adhere to the updated Terms & Conditions of Use for this site. We retain the right to update or revise these terms and conditions without prior notice. Your use of the Website or the ordering of products through the Website will be governed by the policies and conditions of use in effect at the time of use or purchase.

10. Governing Law and Jurisdiction

This User Agreement will be interpreted in accordance with the applicable laws of the UAE. The Courts in Dubai shall possess exclusive jurisdiction over any proceedings arising from this agreement. Any disputes or differences, whether in interpretation or otherwise, regarding any terms of this User Agreement between the parties, will be referred to an independent arbitrator appointed by Jacky's Electronics. The arbitrator's decision will be final and binding on the parties, and the arbitration proceedings will take place in Dubai, applying the laws of the UAE.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted, or offered to Jacky's Electronics on or through this Site shall become the property of Jacky's Electronics. This includes any disclosures, submissions, or offers in connection with your Site usage. Such actions constitute an assignment to Jacky's Electronics of all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the submitted content. Jacky's Electronics will have exclusive ownership of these rights without limitation in its use, commercial or otherwise, of any submitted content.

Jacky's Electronics is not obligated to maintain any submissions in confidence, compensate for them, or respond to them. You agree that any submissions will not violate this policy or the rights of any third party and will not contain unlawful, threatening, abusive, or obscene material. While Jacky's Electronics does not routinely review posted submissions, it reserves the right to monitor, edit, or remove any submitted content.

Customer Interaction and Legal Recourse

Customer interactions with Jacky's, including the website and social media, are governed by prevailing UAE laws. Jacky's Electronics reserves the right to take appropriate action, including legal recourse, if customers violate these laws at any customer touchpoint.

By accessing the website, making online purchases, and interacting with Jacky's, you agree that your actions are subject to these terms and conditions, along with all applicable laws, interpreted under UAE laws. The exclusive jurisdiction over issues related to copyright, intellectual property rights, liability, access, usage, and purchases through the website rests with the courts of Dubai.

11. Indemnification

You agree to defend, indemnify, and hold Jacky's Electronics, its employees, directors, officers, agents, and their successors and assigns harmless from any and all claims, liabilities, damages, losses, costs, and expenses, including attorney’s fees. This indemnification is caused by or arising out of claims based on your actions or inactions, leading to any loss or liability for Jacky's Electronics or any third party. Such claims include, but are not limited to, breaches of warranties, representations, or undertakings, non-fulfilment of your obligations under this User Agreement, or violations of applicable laws and regulations, including Intellectual Property Rights.

This indemnification also encompasses the payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers, and infringement of intellectual property or other rights. The obligations under this clause will persist even after the expiration or termination of this User Agreement.

12. Limitations of Liability

The total liability of Jacky's/brand/manufacturer/distributor on any claim, whether arising in contract, warranty, tort, product liability, copyright, trademark, trade secret, patent, or other intellectual property rights infringement, or otherwise, connected with the performance or non-performance of any agreement resulting from the sale, delivery, resale, repair, replacement, or use of any product or the provision of any service, shall not exceed the price allocable to the product or service giving rise to the claim.

Under no circumstances, whether due to product defect/malfunction, breach of contract, warranty, tort, copyright, trademark, trade secret, patent, or other intellectual property infringement, or any other reason, shall Jacky's/brand/manufacturer/distributor be liable for any special, consequential, incidental, indirect, or exemplary damages. This includes, but is not limited to, loss of profit, loss of use of the products, or the cost of substitute goods.

13. Trademarks, Intellectual Properties, and Copyright Notice

All content on the Website, including Jacky's mark, page headers, images, illustrations, graphics, logos, and text, is subject to trademark, service mark, copyright, and other intellectual property rights or licenses held by Jacky's Electronics, its affiliates, or third parties who have licensed materials to Jacky's Electronics. The design on this page is a registered trademark of Jacky's. The content of this website is a copyrighted work under UAE and International copyright laws, and Jacky's owns the copyright in the selection, coordination, arrangement, modification, and derivative matter of the content.

Jacky's Electronics and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials appearing on this Site. Access to this Site does not confer, and shall not be considered as conferring, any license under any of Jacky's Electronics or any third party’s intellectual property rights. All rights, including copyright, in this website, are owned by or licensed to Jacky's Electronics. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your personal, non-commercial use, is prohibited without the permission of Jacky's Electronics. You may not modify, distribute, or re-post anything on this website for any purpose. The jackyselectronics.com names, logos, and all related product and service names, design marks, and slogans are the trademarks or service marks of Jacky's Electronics. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo, or mark in any manner.

References on this Site to any names, marks, products, or services of third parties or hypertext links to third-party sites or information are provided solely as a convenience to you and do not constitute or imply Jacky's Electronics' endorsement, sponsorship, or recommendation of the third party, information, product, or service. Jacky's Electronics is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third-party websites, you do so entirely at your own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips, and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. All software used on this Site is the property of Jacky's Electronics or its suppliers and is protected by international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress, and/or other intellectual property owned, controlled, or licensed by Jacky's Electronics, one of its affiliates, or by third parties who have licensed their materials to Jacky's Electronics and are protected by international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of Jacky's Electronics and is also protected by international copyright laws.

Objectionable Material
By using this Site or any services provided on it, you acknowledge that you may encounter Content that some may deem offensive, indecent, or objectionable, whether or not identified as such. You agree to use the Site and any service at your sole risk, and to the fullest extent permitted under applicable law, jackyselectronics.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable.

The content of this website is intended for personal and non-commercial use only. Contents may be downloaded and printed solely for personal use and not for any commercial purpose. Posting the content on any network computer or media without a license from jackyselectronics.com is prohibited, as is changing, altering, or modifying the Content in any copyright or trademark notice.

Jackyselectronics.com reserves the right to download material and all derivative material thereof.

14. Conditions for Bulk Orders and Dealer Fulfillment

At Jacky's Electronics, our primary focus is on meeting the needs of individual consumers. As a result, our commitment is first and foremost to fulfil orders for end-users, and this takes precedence over orders from dealers or bulk buyers. It is important to note that we reserve the right to cancel or postpone any bulk order placed by a dealer, or alternatively, release partial orders based on our current stock availability. Even in cases where a bulk order has been prepaid using a credit card, it may be cancelled, and the funds will be refunded within 10 - 15 working days. We understand and regret any inconvenience this may cause to dealers and bulk buyers.

While we strive to accommodate bulk buyers to the best of our ability, the fulfilment of individual consumer orders remains our top priority. For any inquiries related to bulk orders, please feel free to reach out to us at [email protected], and we will personally address your queries, including providing information on bulk pricing or discounts.

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