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FAQ's

FAQ's

Got Questions? We’ve Got Answers!

 

  • What is Jacky's ?

    Jacky's Electronics established in 1988 is one of UAE's oldest and most trusted retail brand which deals extensively in consumer electronics.

  • What are the payment modes that Jacky's offer ?

    You can use the following payment options:

    1) Debit / Credit card

    2) Cash on Delivery (COD)

  • Do I get a receipt for my online order ?

    Yes, you will get an order invoice in the email provided while placing the order.

  • Does Jacky's save my bank card details ?

    No, we don't save any bank details as we respect our customers privacy. 

  • How can I avail EPP (Easy Payment Plan) to make a purchase on Jacky's website ?

    You can avail EPP to purchase your desired product. Once the payment is completed for the purchase, you can approach your respective bank to convert with 0% interest installments for upto 12 months. For the exhaustive list of the banks follow the link given below.
     
    https://www.jackyselectronics.com/easy-payment-plans
  • Where does Jacky's deliver to ? Could an item be delivered internationally ?

    Currently Jacky's provide delivery only within UAE boundaries.

  • What are the delivery options that Jacky's offer ?

    Home delivery and Store pick up  - All products are available for home delivery on www.jackyselectronics.com. You can opt for Store pick-up by selecting the store location when placing the order online. Once the order is placed successfully you can collect your product from our Dubai Mall store.

  • What is the estimated time for delivery once the order is placed ?

    It takes 3 - 5 business days for delivery within UAE.

  • What happens If I'm not available at home to receive the delivery ?

    The courier company will contact you before attempting to deliver the product.

  • How can I track my order online ?

    You can click on "Track Orders" tab to track your order.

  • Where are Jacky's stores located and what are the store timings?

    Jacky's stores are located in six different locations namely Nasser Square, Sharjah City centre, Dubai Mall, Arabian centre, My City Centre-Al Barsha and Ajman City Centre. For more information on our stores click on the link given below.
     
    https://www.jackyselectronics.com/stores
  • What brands of electronics can I find at Jacky's ?

    We at Jacky's deal with a wide variety of products in electronics such as Smartphones, Tablets, Notebooks, Desktops, Televisions, Home Appliances and many more that include all the major leading brands. All in all it is a one stop shop for your favourite brand.

  • How do I contact the Customer Service ?

    We at Jacky's have a dedicated Customer Service team to ensure all your queries and complaints are addressed appropriately. For more information kindly follow the link given below. 

    https://www.jackyselectronics.com/customer-service

  • What product range can I find at Jacky's ?

    We offer a wide range of products for our customers that are mainly used for home and business purposes. Keeping in mind to our customers day-to-day needs Jacky's offer a huge catalogue in electronics segment such as Smartphones, Tablets, Notebooks, Televisions, Cameras, Gaming consoles, Home Appliances and many more. For more information on our product range kindly follow the link given below.
     
    https://www.jackyselectronics.com/
  • What is the Mobile Clinic ?

    The Mobile Clinic, is a one stop solution to ensure you can make the most of your gadgets. For more information click on the link given below.
     
  • What Services does Jacky's offer when making a purchase ?

    When you make a purchase there is always a constant fear for the product if any damage occurs after the manufacturer warranty. The first thing that comes to your mind is, What to do and where to go ? At Jacky's, be rest assured we have got you covered with the services we offer.
     
    EXTENDED WARRANTY
    https://www.jackyselectronics.com/extended-warranty
     
    DEVICE PROTECTION PLAN 
    https://www.jackyselectronics.com/device-protection-plan
  • Does the purchased product comes with any warranty ?

    All products purchased online comes with a standard 1 year manufacturing warranty.

  • What is an Extended warranty offered by Jacky's ?

    You can opt for 1 or 2 years of  extended warranty on your product. All products come with a standard manufacturer warranty. The Extended warranty gets active after the manufacturer warranty gets expired. 

  • How can I return or exchange the product ?

    We accept returns only if the item is in perfect working condition, not used, not damaged and must be returned in original pack with all accessories, instruction manuals and internal packing. Exchange or refund is not valid for health and beauty products as also certain accessories. For any return you would have to visit our Dubai Mall store.

  • How do I cancel my Order ?

    If you wish to cancel your order kindly contact our customer service for assistance. 

    Email: dme@jackys.com

    Phone: 97144340222

  • What is the process for refund ?

    Once the order is cancelled and the product is returned to us, we will initiate the refund and you will receive the amount in 3 - 4 weeks.

  • Who should I contact for any complaints ?

    All complaints and concerns will be addressed by our Customer service team.

    Email: dme@jackys.com

    Phone: 97144340222

  • Where can I give my feedback or suggestions for Jacky's ?

    We would always like your feedback or suggestions that will help us serve you better. Kindly check the below link.

    https://www.jackyselectronics.com/contact-us